Jordan Hale
Fieldnote · Riley Nguyen
ScoringSentiment
Transcript
Every call, scored on its own.
Transcripts, sentiment, topics and quality tiers arrive automatically, so nobody has to listen to a call to know how it went.
Call Insights
SaaS outbound4m 12s
Built to do more
What Call Insights actually does.
01
Automatic transcripts
Every call and chat is transcribed and searchable, minutes after it ends.
02
Sentiment and topics
Calls are tagged by sentiment and topic, so trends surface without manual review.
03
Quality tiers
Calls sort into excellent, good, needs review and poor, using your own scoring rules.
04
Post-call summaries
A short summary and next step land on the record automatically.
Disposition and score
QA that scales past your review team.
Instead of sampling one call in a hundred, every call gets scored, so a slipping agent or a broken script shows up in days, not a quarter.
Call Insights
SaaS outboundJordan Hale
Fieldnote · Riley Nguyen
- Duration
- —
- Disposition
- —
- Next step
- Waiting for analysis
Built in
Trust that comes standard.
No manual sampling
Every call is scored, not just the ones a QA team had time to review.
Explainable scores
Each quality tier links back to the transcript moment that set it.
Feeds the coach
Low-scoring calls surface directly in the live coaching queue.
More on the platform
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