One inbox for every DM, everywhere.
Web chat, WhatsApp, Telegram, Messenger, Instagram and social DMs all land in Unibox, next to voice, SMS and email.
Powered by UniboxWhat Chats and Social actually does.
One widget, every channel
The website chat widget can hand off to voice, so a visitor can go from typing to talking.
Business messaging, connected
WhatsApp, Telegram, Messenger and Instagram DMs connect once and flow into the same inbox.
Live stats per channel
Volume, response time and resolution track separately for chat and social, inside one dashboard.
AI drafts the reply
The assistant proposes a reply in the contact’s context, on chat and social exactly like it does on SMS and email.
From typing to talking, on the same visit.
The chat widget can escalate a conversation to a live voice call without losing the thread, script or contact context already gathered.
Trust that comes standard.
Every network, one inbox
WhatsApp, Telegram, Messenger, Instagram and web chat all read as one conversation.
Ratings, built in
Collect a CSAT rating at the end of a chat, right in the widget.
Powered by Unibox
Chat and social share the same inbox, AI drafts and contact context as every other channel.
Explore the rest.
Give every conversation an agent, and every agent a co-pilot.
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