Reviewing Calls

The Calls page shows the calls your agents have made and received so you can review outcomes and listen back.

Common tasks

1. Open Calls from the left navigation.
2. Browse the list of recent calls with their outcome and duration.
3. Open a call to see its details, including the disposition and any recording or transcript.
4. Use filters to narrow by campaign, date, or outcome.

Tips

• Use dispositions to label what happened on each call so your reports stay accurate.
• Listen to a sample of calls regularly to confirm your agent is on message.