Using the Unibox

The Unibox brings conversations from different channels into one place so you can read and reply without jumping between pages.

What you'll see

• A list of recent conversations, with the most recent at the top.
• The full message history for the conversation you select.
• A reply box to respond directly.

Common tasks

1. Open Unibox from the left navigation under Core Operations.
2. Select a conversation from the list to read its history.
3. Type a reply and send it.
4. Use search or filters to find a specific contact or channel.

Tips

• Keep an eye on the Unibox during active campaigns so you can respond quickly to replies.
• If a conversation needs a follow-up later, create a task so it is not forgotten.