Agent Scheduling

Agent Scheduling lets you control when agents are active so calling lines up with your team's coverage and your customers' availability.

Common tasks

1. Open Agent Scheduling from the left navigation under Agent Management.
2. Set the days and hours an agent should be active.
3. Save the schedule so dialing only happens during those windows.

Tips

• Align agent schedules with your calling hours and time zones.
• Avoid scheduling outside the hours your team can handle transfers or follow-ups.