Agent Scripts

Scripts let you save and reuse the wording your agents follow on calls. A good script keeps your messaging consistent across campaigns.

Common tasks

1. Open Scripts from the left navigation under Agent Management.
2. Create a new script or edit an existing one.
3. Write the opening, the key questions, and how to handle common responses.
4. Save, then attach the script to an agent or campaign.

Tips

• Keep the opening short and natural so it sounds human.
• Write clear branches for the most common answers, like "interested" and "not now."
• Reuse a proven script as a starting point for similar campaigns.